How Can We Help?

Give us a call: +44 203 302 7387
Monday - Friday: 9:00 - 17:00 GMT

Send us a message:
help@foresso.co.uk

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Working with Foresso

Using Foresso is simple once you know how, check out our comprehensive guides here for information about cutting, drilling, finishing, and every other aspect of our material.

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Care & Maintenance

With some simple care your Foresso surface will last for years to come. We believe strongly in the customer's right to maintain and repair so we've designed Foresso is be easy.

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Suitability

Is Foresso suitable for wet rooms?

No, we do not recommend Foresso for wet rooms, inside showers, or other areas that will have significant amounts of standing water.

What about bathrooms and kitchens?

Foresso is great for both bathroom and kitchen floors and countertops. Treat it as you would other wooden surfaces, although it is more durable.

You can find more detailed guidance on how to maintain your surface on our Care and Maintenance page.

Can I use Foresso outside?

We recommend Foresso for internal use.

How heavy is Foresso?

Foresso is approximately 20kg per square meter. Below are example weights for our standard sheets.

2440 x 1220 x 24mm = 60kg

3050 x 750 x 24mm = 45kg

3050 x 1220 x 24mm = 75kg

Worktops

How heat resistant is it?

Foresso is totally fine for hot plates, mugs, and the like, but a hot pan off the stove will mark it. Think of it like a more durable hardwood.

How durable is it?

Foresso has good stain and scratch resistance. Our standard hardwax oil finish gives good water repellence. It will age over time, but is very easy to maintain and refresh for years to come.

Can I use an undermount sink?

We recommend surface or flush mounted sinks sealed with silicone to prevent water ingress to the plywood substrate. We do not recommend or warrant against the use of undermount sinks.

Can you cut a drainage board into the worktop?

We do not recommend that drainage grooves are cut into Foresso.

Do you survey and template for worktops?

We do not offer a templating service but you can send us your design and we can create a custom worktop.

Flooring

How do I install Foresso flooring?

Foresso floors are supplied with a tongue and groove so they are installed just like an engineered wooden floor. Please refer to our Working with Foresso page for more information.

Can I have Underfloor Heating with my Foresso?

Yes! Foresso is great with underfloor heating, but you must follow our UFH Guide.

Do I need to grout my Foresso floor?

No, Foresso flooring is a tongue and groove product just like other engineered wood flooring, you do not need to grout or fill the joins.

Should I order more than I need?

Yes, we recommend a 10% overage. This means that you will need to figure out how many square meters of flooring you need, and then add 10% onto that.

What is Foresso’s slip rating?

Dry - PTV of 52 (Low Slip Potential). Equivalent to R12.

Wet - PTV of 26 (Moderate Slip Potential). Equivalent to R10.

 

Please refer to our *Technical Data Sheet* for more information.

Returns & Exchanges

How do I return?

Simply email us on help@foresso.co.uk with your order number to start your return. We will send you a return label to be attached to the item which must be packaged securely. If possible please use it's original packaging.

What is your return policy?

We have a 30 day returns policy, you can either exchange your order for a new item or receive a refund. We do ask that the item is returned using the original packaging if possible.

 

We cannot accept returns of custom products, such as custom colours or custom CNC cut items (including worktops) unless there is a defect.

How long does it take to receive a refund?

It can take up to 2 weeks for our workshop to receive and process your return, after which we will make the refund back to the payment method you used for the order.

Orders, Shipping, and Tracking

How do you ship samples?

Samples come with free 2-4 day shipping as standard but you can also choose next day delivery at checkout. Please note that the cut off for next day delivery is 11am UK time.

We use carbon neutral delivery for all sample requests.

How do you ship sheets?

Orders of full standard sheets (2440x1220mm, 3050x750mm, 3050x1220mm) are dispatched via same day direct van courier. We will be in touch to arrange a convenient time with you prior to shipment.

 

Please note that due to the weight of sheets orders must be unloaded by a minimum of 2 people.

How do you ship furniture?

We offer free 2-3 day shipping on all orders above £400 within the UK (mainland only, excluding Scottish Highlands & Islands, Northern Ireland, and Channel Islands) . Most of our products are made to order so you will be notified when they are ready to dispatch.

Can I amend my order after it’s placed?

We will do our best to accommodate changes, please email us on help@foresso.co.uk with your order number to get started. What we can change depends on what stage of production your order is at.

Can you ship internationally?

Currently we only ship internationally to other businesses and trade customers, this is due to post Brexit customs requirements.

For our trade customers we offer a variety of international shipping options, including delivered duties paid and expedited freight and we have a wealth of experience shipping to every territory globally including the USA, China, and the EU.

Please get in touch with your needs to receive more information and a quote.

Trade & Bulk Orders

Do you offer trade discounts?

We offer bulk discounts starting at 50sqm. Please contact us on trade@foresso.co.uk with your project details and we will be happy to quote.

Can I get a quote for my project/tender?

Of course, please email us on trade@foresso.co.uk with details of your project, delivery address, and any supporting documentation.

Do you work with resellers or reps?

We work with selected representatives in some territories. These are carefully audited and selected to align with our values. We do not currently have stockholdings outside the UK.

Do you have any resources to help me design with Foresso?

Yes! You can find a variety of resources on our Trade & Bulk Orders page.

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