What if my sheet isn't flat or is bowed or warped?
Most Foresso sheets vary in flatness, both across the width and the length. This is due to lots of different small factors but can be mitigated by warming the sheet up.
Foresso has plenty of flex to it and can easily be fixed down using screws.
What should I expect from the wood chips?
Our wood comes from non commercial sources and can vary in colour, please refer to specific product pages for more details.
Within a sheet you will have a variety of wood colours, as well as a variety of chip densities. Some areas will have more chips, and some will have fewer.
What is a factory edge?
When we supply sheets that are not cut and finished they have a factory edge.
This edge is uncut and unfinished, it will be rough and may have writing, barcodes, or other marks on it. Full sheets will need to be trimmed to enable the edge to be finished.
What thickness tolerances do you work to?
Every sheet is calibrated and finished individually and we work to + / - 0.5mm.
This means that a Foresso sheet will be between 23 and 24mm thick, while No-Chip will be between 19 and 20mm thick.
Is Foresso suitable for wet rooms?
No, we do not recommend Foresso for wet rooms, inside showers, or other areas that will have significant amounts of standing water.
What about bathrooms and kitchens?
Foresso is great for both bathroom and kitchen floors and countertops. Treat it as you would other wooden surfaces, although it is more durable.
You can find more detailed guidance on how to maintain your surface on our Care and Maintenance page.
Can I use Foresso outside?
We recommend Foresso for internal use.
How heavy are your materials?
Foresso : Approx 22kg per square metre.
No-Chip : Approx 13kg per square metre.
How heat resistant is it?
Foresso is totally fine for hot plates, mugs, and the like, but a hot pan off the stove will mark it. Think of it like a more durable hardwood.
How durable is it?
Foresso has good stain and scratch resistance. Our standard hardwax oil finish gives good water repellence. It will age over time, but is very easy to maintain and refresh for years to come.
Can I use an undermount sink?
We recommend surface or flush mounted sinks sealed with silicone to prevent water ingress to the plywood substrate. We do not recommend or warrant against the use of undermount sinks.
Can you cut a drainage board into the worktop?
We do not recommend that drainage grooves are cut into Foresso.
Do you survey and template for worktops?
We do not offer a templating service. You can use our Custom Surface Calculator to design your own!
How do I install Foresso flooring?
Foresso floors are supplied with a tongue and groove so they are installed just like an engineered wooden floor. Please refer to our Working with Foresso page for more information.
Can I have Underfloor Heating with my Foresso?
Yes! Foresso is great with underfloor heating, but you must follow our UFH Guide.
Do I need to grout my Foresso floor?
No, Foresso flooring is a tongue and groove product just like other engineered wood flooring, you do not need to grout or fill the joins.
Should I order more than I need?
Yes, we recommend a 10% overage. This means that you will need to figure out how many square meters of flooring you need, and then add 10% onto that.
What is Foresso’s slip rating?
Dry - PTV of 52 (Low Slip Potential). Equivalent to R12.
Wet - PTV of 26 (Moderate Slip Potential). Equivalent to R10.
Please refer to our *Technical Data Sheet* for more information.
Returns & Exchanges
How do I return?
Simply email us on email@example.com with your order number to start your return. We will send you a return label to be attached to the item which must be packaged securely. If possible please use it's original packaging.
What is your return policy?
We have a 30 day returns policy, you can either exchange your order for a new item or receive a refund. We do ask that the item is returned using the original packaging if possible.
We cannot accept returns of custom products, such as custom colours or custom CNC cut items (including worktops) unless there is a defect.
How long does it take to receive a refund?
It can take up to 2 weeks for our workshop to receive and process your return, after which we will make the refund back to the payment method you used for the order.
Orders, Shipping, and Tracking
How do you ship samples?
Samples come with free 2-4 day shipping as standard.
We use carbon neutral delivery for all sample requests.
How do you ship sheets?
Orders of full standard sheets (2440x1220mm, 3050x750mm, 3050x1220mm) are dispatched via same day direct van courier. We will be in touch to arrange a convenient time with you prior to shipment.
Please note that due to the weight of sheets orders must be unloaded by a minimum of 2 people.
How do you ship furniture?
We offer free 2-3 day shipping on all orders above £400 within the UK (mainland only, excluding Scottish Highlands & Islands, Northern Ireland, and Channel Islands) . Most of our products are made to order so you will be notified when they are ready to dispatch.
Can I amend my order after it’s placed?
We will do our best to accommodate changes, please email us on firstname.lastname@example.org with your order number to get started. What we can change depends on what stage of production your order is at.
Can you ship internationally?
Currently we only ship internationally to other businesses and trade customers, this is due to post Brexit customs requirements.
For our trade customers we offer a variety of international shipping options, including delivered duties paid and expedited freight and we have a wealth of experience shipping to every territory globally including the USA, China, and the EU.
Please get in touch with your needs to receive more information and a quote.
Trade & Bulk Orders
Do you offer trade discounts?
We offer bulk discounts starting at 10 sheets. Please contact us on email@example.com with your project details and we will be happy to quote.
Can I get a quote for my project/tender?
Of course, please email us on firstname.lastname@example.org with details of your project, delivery address, and any supporting documentation.
Do you work with resellers or reps?
We fulfil orders worldwide directly from the UK. We do not currently have any international stock holdings.
Do you have any resources to help me design with Foresso?
Yes! You can find a variety of resources on our Trade & Bulk Orders page.